Shipping policy

Rabbit SIM Shipping Policy

Last Updated: March 26, 2026

All Rabbit SIM orders are delivered exclusively via SF Express, ensuring reliable service across Hong Kong and the Greater Bay Area. Below are our comprehensive shipping terms:

🚚 Shipping Rates & Coverage

Region Shipping Cost Estimated Delivery Notes
Hong Kong Island, Kowloon, New Territories Over $99 Free 1-2 business days Standard delivery
Greater Bay Area COD 2-3 business days SF Express COD
Macau COD 3-4 business days SF Express COD
Overseas Quoted 5-10 business days Contact us for rates


📦 Order Processing Flow

  1. Order & Payment → Instant confirmation
  2. Warehouse picking → Within 1 business day (peak: 48hrs)
  3. SF Express pickup → Tracking number via WhatsApp
  4. Delivery & signature → Required for receipt

📱 Real-Time Tracking

  • Track via: WhatsApp +852 8434 9094 or SF Express APP
  • Tracking format: SF1234567890HK
  • Status updates: Location shared 30 mins after dispatch

⚠️ Special Circumstances

Failed Delivery Attempts

  1. 1st failed delivery → Held at SF station for 3 days
  2. 2nd failed delivery → Returned to Rabbit SIM warehouse
  3. Redelivery → HK$30 admin fee applies

Address Issues

  • Customer error: Full shipping cost for reshipment

  • Common problems: Missing floor/unit, company name

Peak Season Delays

  • Chinese New Year/Christmas: +1-2 days expected

  • Force majeure: SF Express official announcements apply

📞 Shipping Support

24/7 WhatsApp: +852 8434 9094
Email: info@rabbitsim.com.hk
SF Express Hotline: +852 2730 0273

Note: SIM card damage during transit covered by SF Express insurance. Rabbit SIM provides immediate replacements.