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What is the difference between a SIM card and an eSIM?
A physical SIM card is inserted into your phone, while an eSIM is a digital SIM that you activate by scanning a QR code — no physical card needed. eSIM is ideal if your phone supports it, as you can set it up before you travel.
How do I know if my phone supports eSIM?
The most reliable way is to check via your IMEI number. Dial *#06# on your phone to find your IMEI, then visit https://www.imei.info to check if your device supports eSIM. Please note that some Hong Kong retail versions may not support eSIM even if the same model does in other regions. If you're unsure, feel free to contact us via WhatsApp before purchasing.
When should I activate my SIM or eSIM?
We recommend activating your eSIM 1–2 hours before departure. For physical SIM cards, insert the card upon arrival at your destination for best results.
How will I receive my order?
Physical SIM cards are dispatched via SF Express within Hong Kong. eSIM orders will receive a QR code via email, usually within a few hours of purchase.
Can I use my SIM or eSIM as a mobile hotspot?
Hotspot availability depends on the specific plan. Please check the product description for hotspot support details, or contact us via WhatsApp before purchasing.
What if I need help after purchase?
Our team is available via WhatsApp at +852 8434 9094. You can also reach us at info@rabbitsim.com.hk. We're happy to help before and after your trip.
Do you offer refunds or exchanges?
Please refer to our Shipping & Return Policy page for full details. We recommend contacting us via WhatsApp before your trip if you have any concerns.